County Administration Office Closed to the Public

In accordance with heightened provincewide COVID-19 restrictions, and in consideration of public health, the Lac Ste. Anne County Administration Office and satellite County offices has closed to the public effective Friday, May 7. Where feasible, the County has transitioned staff to remote work environments.

Until further notice, working from home is mandatory for County staff unless an employee's physical presence is required to meet operational needs. Staff have been advised to avoid all in-person meetings.

The safety of citizens and staff remains the County’s top priority. The public is thanked for their understanding and support as the County responds to these new provincial public health restrictions. As we follow the guidance provided by the Provincial Chief Medical Officer of Health, we're here to serve you in a variety of ways:

  • By phone at 780.785.3411 (toll-free 1.866.880.5722)

  • By email at This email address is being protected from spambots. You need JavaScript enabled to view it.

The public is thanked for their understanding and support as the County responds to these new provincial public health restrictions. Please review present continuity of service details below or visit LSAC.ca/news for updates as they happen.

Reception

Phone lines will remain open, and calls to the County via 780.785.3411 or toll-free 1.866.880.5722 will continue to be answered by County reception staff to the extent possible. If your call is missed, it will be forwarded to the County’s answering service. The answering service will take down the vital information from each caller including their name, phone number and a summary of their message, and will then transcribe these details to individual email messages. These messages will be sent to the appropriate departments for review and response on a priority basis.

County Meetings and Public Hearings

The Government of Alberta’s Public Meeting Procedures (COVID-19 Suppression) Regulation remains in effect to allow Council meetings to be conducted by entirely electronic means to help control the spread of COVID-19. All attendees of meetings held in person must wear masks and socially distance, as required by public health orders.

County Council meetings will be hosted via Zoom to facilitate remote attendance and presentation. Please visit LSAC.ca/council for more information on remote viewing and participation options for these meetings. The County is in the process of establishing phone-in and videoconferencing alternatives to other upcoming meetings. Any new meeting protocols and accesses will be posted to the County’s website and social channels.

Service Levels

All essential services such as road maintenance, water refill stations and transfer station access continue to be provided and remain open. County Enforcement Officers will remain on duty and patrolling the communities.

All County services will still be delivered as normal at this time, other than direct contact with County Staff. Service will continue through phone calls, email, facsimile, regular mail and via our drop box at the County office. If you have any business with the County, please review the County website to find the forms and resources you require.


Print   Email