County Adjusts Protocols due to Public Health Emergency

In accordance with the State of Public Health Emergency declared by the Government of Alberta on Wednesday, September 15, 2021, Lac Ste. Anne County has made some changes to service provision and meeting attendance protocols as described below. Please consult the Government of Alberta Website for detailed information on the Province’s evolving COVID-19 public health actions.

County Facilities Closed to Walk-in Traffic

The County has transitioned to a hybrid model of service provision; meaning that all County offices are now closed to walk-in traffic other than pre-scheduled appointments with a staff member. Additionally, in-person attendance at County Council and Municipal Planning Commission meetings is not permitted unless an approved appointment with Council has been made.

Reception staff will watch for visitors to the County Administration Office during regular business hours. The entrance will be locked, but visitors with scheduled appointments will be allowed inside. An exception will also be made for unscheduled visitors with bill payments to make. If your presence is not noticed, please call County reception via the phone number posted at the front entrance.

Staff Availability

All departments will ensure that staff are available at the County Administration Office during regular County business hours of Monday to Friday from 8:30 am to 4:30 pm. To ensure business continuity while remaining mindful of the health and safety of staff and visitors, staff will rotate in and out of the County Administration office — working remotely where feasible. 

If you wish to meet with a with a specific County representative, please call the County Administration Office in advance at 780.785.3411 (toll-free 1.866.880.5722) to ensure that a time is available, and that the representative you require is on-site.

Please be advised that the County Administration Office has limited capacity and does not require proof of vaccination. However, health and safety protocols are in full effect for all persons entering any County facility. The County thanks visitors in advance for adhering to these protocols.

Remote Meeting Attendance

To ensure the safety of Council, staff and citizens at this time, County Council and Municipal Planning Commission meetings will take place remotely until further notice. In-person meeting attendance will not be permitted unless an approved appointment has been made in advance with Council.

Councillors and administrative staff will attend key meetings in Council Chambers, which will be made available for viewing Zoom; a free videoconferencing platform. Links, instructions and protocols will be made available via the County website at prior to each meeting. Meeting agendas and minutes will be posted to the County website upon completion and approval per standard procedure.

Continuity of Service

At this time, County reception remains available via telephone, and all essential services such as road maintenance, water refill stations and transfer station access continue to be provided. County Enforcement Officers remain on duty and patrolling the communities.

All County services will still be delivered as normal at this time, other than direct contact with County Staff. Service will continue through phone calls, email, facsimile, regular mail and via our drop box at the County office.

If you have any business with the County, please visit the County website at to find the forms and resources you require.

Fire Permits continue to be required; however, Fire Guardians will not be attending individual properties. We ask that any requests be phoned into the County Fire Services department at 780.785.3411 (toll-free 1.866.880.5722).

Important Updates

Lac Ste. Anne County is taking the COVID-19 Pandemic extremely seriously for both residents and staff. The County continues to monitor available data and changing provincial public health restrictions situation and will adjust protocols and procedures accordingly. Updates will be provided via the County website and social media channels as available.

The public is thanked for their understanding and support as the County deals with responds to evolving provincial public health mandates

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